Privacy Policy for aerials.ai

Last updated: 30 June 2025

Thank you for choosing aerials.ai, an online platform operated by Aerial Solutions II, LLC ("**Company," "we," "our," or "us""). Your privacy matters to us. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit https://aerials.ai or use any related products, services, mobile or desktop applications, and tools (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Policy and our Terms of Service. If you do not agree, please do not access or use the Service.

1. Scope

This Policy applies to information we collect:

• Through the Service, including when you create or log in to an account, purchase memberships, or interact with mapping and AI features.
• In email, text, or other electronic messages between you and us.
• From third‑party sources that integrate with or provide services to the Service (e.g., payment processors, analytics providers).

This Policy does not apply to information collected offline or on websites operated by third parties that we do not control.

2. Information We Collect

2.1 Information You Provide to Us

• Account details – name, email address, password, phone number, company.
• Payment information – payment card details are processed securely by our payment processor (e.g., Stripe) and are not stored on our servers.
• Content you submit – property addresses, geospatial data, voice‑over text, customer support messages, and any files uploaded through the Service.
• Marketing preferences – your choices about receiving marketing emails or SMS.

2.2 Information We Collect Automatically

• Usage data – IP address, browser type, device identifiers, referring/exit pages, clickstream data, feature usage, timestamps.
• Cookies and similar technologies – to recognize you, improve performance, and analyze traffic (see Section 6).
• Approximate location – derived from your IP address.

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors to confirm successful transactions.
• Analytics providers (e.g., Google Analytics) for aggregated usage statistics.
• Marketing partners that help us reach new customers or analyze campaign performance.

3. How We Use Your Information

We use the information we collect to:

1. Provide and maintain the Service (e.g., authenticate users, process orders, generate mapping outputs, voice‑overs).
2. Process payments and subscriptions.
3. Personalize your experience and develop new features.
4. Communicate – send transactional messages, respond to inquiries, and provide customer support.
5. Marketing – send newsletters or promotional materials (you can opt out any time).
6. Analytics – monitor and analyze usage to improve the Service.
7. Security and fraud prevention.
8. Legal compliance – enforce our Terms, comply with applicable laws, or respond to lawful requests.

If you are located in the European Economic Area (EEA) or United Kingdom, we rely on the following legal bases: performance of a contract, legitimate interests, consent, and compliance with legal obligations.

4. Sharing & Disclosure of Information

We may share your information:

• Service providers – cloud hosting, payment processing, customer support, analytics, and email service vendors who process data on our behalf and under confidentiality agreements.
• Business transfers – in connection with any merger, sale, or asset transfer. You will be notified of any change in ownership or uses of your personal information.
• Legal purposes – to comply with laws, regulations, subpoenas, or court orders; or to protect the rights, property, or safety of the Company, our users, or others.
• With your consent – when you instruct us to share information or otherwise give explicit permission.

We do not sell or rent your personal information.

5. Cookies & Tracking Technologies

We use cookies, pixels, and local storage to:

• Remember your preferences and session state.
• Measure traffic patterns and analyze performance.
• Support marketing campaigns.

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Service.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and processing purpose.

7. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, destruction, loss, alteration, or misuse. However, no Internet transmission or storage system is guaranteed 100% secure.

8. Your Choices & Rights

• Opt‑out of marketing – use the “unsubscribe” link in emails or update preferences in your account.
• Access, correct, or delete your personal information – submit a request to privacy@aerials.ai. We may verify your identity before acting on requests.
• GDPR / UK GDPR – users in the EEA/UK may have additional rights to restrict processing or transfer data. You can lodge a complaint with your local supervisory authority.
• California (CCPA/CPRA) – California residents may request disclosure of, or deletion of, personal information and opt out of “sale” or “sharing” of personal data (we do not sell personal data in the conventional sense).

9. Children’s Privacy

The Service is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

10. International Data Transfers

We are based in the United States and may process your information in the U.S. and other countries. Where required, we use Standard Contractual Clauses or rely on other lawful transfer mechanisms to safeguard EU/UK data.

11. Third‑Party Links

The Service may contain links to third‑party sites or integrations (e.g., Stripe Checkout, social media). We do not control and are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Policy from time to time. If material changes are made, we will notify you by email or prominent notice on the Service. Your continued use of the Service after such changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Policy or our privacy practices, please contact us:

Aerial Solutions II, LLC
Attn: Privacy Team
2833 SMITH AVE SUITE 267 Balt. MD 21209
Email: hello@aerials.ai

Thank you for trusting aerials.ai with your data.

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